The days of ‘Free’ Customer service looks to be over. At least a quality customer service is. This comes to me (and I am sure for most of you) as a big surprise, but I guess we all have to get used to this. Occasionally, “we’ve heard from customers that it’s hard to understand a [...]

Quite an interesting aspect of offshore outsourcing, that outsourcing may become just as natural choice as expanding business into emerging markets like China and India.  The article also discusses how traditional cheap sweatshops have become strategic partners leveraging the models that they invented for themselves. Two-thirds of companies on the InformationWeek 500 list of business [...]

TCS released results of a survey conducted by Dynamic Markets on behalf of TCS recently. Folks from TCS suddenly think that they uncovered something new. I am not sure I understood the revelation part of their press release. 1 in 3 companies’ IT projects fail to perform against expectations. Yet despite these worrying levels of [...]