There was so much pressure on Indian IT Services firms for a long time to enter product space and they refused and insisted that Services is the key. After all, their strength and  innovation is in creating market driven and efficient service delivery models.  They not only succeeded with flying colors in delivering services, they [...]

The days of ‘Free’ Customer service looks to be over. At least a quality customer service is. This comes to me (and I am sure for most of you) as a big surprise, but I guess we all have to get used to this. Occasionally, “we’ve heard from customers that it’s hard to understand a [...]

I asked this question to many of my friends and colleagues in Bangalore, their answer was unanimous. A big NO. They are already spending about 3 hours in their commute already and 67% of children in Bangalore are suffering from Asthma and respiratory illnesses, thanks to pollution cover added by alarming increase in automobiles on [...]