It happened in India - Kishore Biyani
Wednesday, July 4, 2007 12:49Its quite unusual to see a book like this in India. In US, if some one is successful in one venture, then their second venture is to sell that (so called) success formula. He/she spends the rest of their lives in selling that success through books, seminars, merchandise.. any thing that can be sold. I don’t believe that if you read those and probably follow them you will succeed. But it is good to see what their success made them to believe in.
It is quite unusual to see similar books in India. Don’t know why, I don’t find (m)any books where Entrepreneurs and successful Indians wanted to share their stories. There are so many untold stories and unsung heroes. One of my friends, who share a similar mysterious belief, sent me a link to this book to prove the point that times are changing. It also has its own website to promote (http://www.ithappened.in/).
I
The book is sold online through futurebazaar.com. But, the website shipping options only allow me to choose an address in India. Wondering how to get a copy of it to US. Searched in Amazon.com but couldn’t find it. Sent an email to a contact address on the website and waiting for the reply.
Update: Received a reply from Sankarson Banerjee, CEO of futurebazaar.com. If you are interested in getting a copy of the book and you are currently in US, then hurry up. The book will be shipped to your door for Free. He has offered to send a free copy to the first 10 people that request the book from US. Read his comment for more details.
Sankarson Banerjee says:
July 5th, 2007 at 8:04 am
I’m the CEO of FutureBazaar, and I’m glad you’re interested in the book. We don’t ship overseas, but I’ll send a free copy to the first ten people who contact me from USA with their shipping details.
Sankarson Banerjee says:
July 12th, 2007 at 6:22 am
You can contact me on sankarson.banerjee@pantaloon.com. 10 copies only!!
Ivy Prakash says:
February 21st, 2008 at 5:10 am
I think Mr. Kishore Biyani is worst in retail. He considor himself the most promising customer service provider. But he is worst. I had purchased a wall unit from Home Town, Noida on 2nd Feb and I was told that it will get assembled within a week but till today my assembled is in half way. Taking money in advance and not providing the proper service is just cheating. Mr. Kishore Biyani is a CHEATER
Nikunj Verma says:
March 13th, 2008 at 3:40 am
I had a very similar experience. We bought a unit from Home Town which got delivered on1st March 08. After teh delivery, we realised that the unit is defective. With no options we are following up with the customer service and we are completely lost on what do we do with this situation. Today- thats 13th March, and still we have not recieved any response. This is pathetic when you pay lacs of Rs and end up with this frustuation.
Sandeep Mittal says:
April 9th, 2008 at 6:55 am
I also had a very bad experience with Home town noida. I had purchased a table which I found to be defective when it was delivered. I called up the only number I could find on the receipt to lodge a complaint. I was given a complaint ticket number and was told that my complaint would be forwarded to the department. It has been more than two weeks now. I have not heard back from them.
Their call center trying to masquerade as customer service is a bloody joke. I called back to inquire on the status of my complaint. I got a recording…
“Welcome to Home town noida. Home town noida is open from 9.30 a.m. to 11 p.m. Call center is open from 11 a.m. to 8 p.m. Thank you.
I had called in the regular hours. I did not know if to laugh or cry.
Seems like Mr. Biyani has hit upon an excellent business model. Sell defective stuff at top prices and then forget about it.
His autobiography should be called “IT CAN ONLY HAPPEN IN INDIA.”
Vikram Shah says:
April 21st, 2008 at 7:33 am
I purchased one 512mb pendrive from futurebazaar.com.
First of all their lousy payment gateway did not responded payment got deducted from my account. After spending money on STD call to their mumbai call center, I got confirmation mail of order placed & payment received.
WOW…but thats not all. It is now 8 day since that mail, that order status is still In Progress (do not know what is there to process so much). Yet not got the item delievered.
Beware..I made a trial shopping of only Rs.99/- & facing so much trouble. Already spent 45/- on STD to call up their call center. So be very carefull while doing transaction on futurebazaar.com
Savita Malhotra says:
May 16th, 2008 at 12:34 am
I bought Vegetables and fruits from Food Bazaar of Gurgaon Central Mall on 8th may 2008 at 15.43 pm and paid Rs 732. I bought 2 Kharboolas and was chargde for 4 kiwis which i never bought and was billed for 4 kiwi fruits(Rs 144)
My cash memo no is 151/3013. Cashier was SS Singh.I paid the amount in Cash
Veena says:
August 3rd, 2008 at 5:35 am
Hi
My name is Veena Nair. I am an employee of Genpact. Wanted to let you know that I bought a mobile phone from Big Bazaar on 28th January 2008 which was Fly SX 210 for which I paid Rs.6000 in cash & Rs. 2000 on my dad’s credit card.
We used it for 6 months , were told by the person in Big Bazaar that should have the bill for servicing the product .However when it has to serviced took it to service centre they said this not the bill for the particular model.
When we approached the Biz Bazaar they never helped as well they were very rude they provided me with the bill for Fly SX 100 which was not a fair job.
I personally visited Big Bazaar they misbehaved .So would request your personal eye on it .
I bought it from Big Bazaar Gurgaon , Sahara Mall following is the old & new bill information of OLD BILL FOR FLY SX 100 i.e 205000002128199 DATED FOR 28 TH JANUARY 2008
THE NEW ONE IS FOR FLY SX 210 i.e 205000001735370 ALSO DATED FOR 28 TH JANUARY 2008 WHERE ELSE IT SHOULD BE FOR THE DATE IT WAS ISSUED BUT THEY NOT READY TO DO SO
Murali says:
August 5th, 2008 at 7:47 am
Hello All,
Looks like there are lots of people who purchased something at BigBazaar and not so happy about it. If you just want to share your experiences to air your concerns of customer service and product quality at bigbazaar, you are welcome to do so. I would like to mention that I will be of little help in the matter of resolving it.
I love the fact that Kishore Biyani wrote book to share his experiences and perspectives, which is a kind of first in Indian diaspora to take this route. I was very impressed with that fact as well as I love the book. They may have some work to do in terms of customer satisfaction, but that doesn’t discount the impressive fact of writing such a book, as my original post mentioned.
Appreciate your inputs on the blog post. I hope bigBazaar guys will get to read those concerns and help you resolve.
Murali
Farhan vasaya says:
October 18th, 2008 at 10:27 pm
Hi,
i hav rad this book n it was good experience reding this book i would like to congretulate to MR.Kishore Biyani for writing this book…….
Farhan
anil says:
November 7th, 2008 at 3:28 am
hey guys! you know the Mr Biyani’s big bazaar at many places has become fraud like govt organisations or more than that. Here top level staff collecting bribes for some business activities like from vendors who are doing business by paying commission or rent within the premises or inside the store. These vendors have to pay bribe along with usual comission every month. subsequently vendors, to recover that loss they put it on customers by detoriating the stuff or incresing the price. ”IS SE SASTA AUR ACHCHA KAHIN NAHIN” ye baat aur kahan hoga